Can I use Paypal to pay?
Kickstarter does not accept PayPal payments, due to the recent issue of Paypal withholding money from creators (myself included) for preorder items, I will no longer be offering Paypal as an option even after the campaign in BackerKit or on my storefront for the foreseeable future.
Last updated: December 11, 2020 12:02
Why is shipping so expensive?
The bags weigh appx 1 lb, the USPS system charges by weight and the price fluctuates quite frequently these days. Your shipment fee is accounting for possible raises in price and packaging cost. I appreciate your understanding and hope prices go down in the future.
Last updated: December 11, 2020 12:11
Where are these items shipping from?
I currently live in the DFW area of the United States.
Last updated: December 11, 2020 12:11
What if I move or need to change my address?
You can edit your address through BackerKit, up until it’s time for me to ship the bags. Addresses will lock one week prior to the ship date. So you have up until the estimate May shipment date to change your address.
Last updated: December 11, 2020 12:04
Can I wash my mask?
Yes! You can wash your mask, just remove the filter from it before and use cold water.
Last updated: December 11, 2020 12:08
Current Estimated Shipping Date: May 2021
Expected ship date is May 2021
Last Updated At: 12/01/20What is BackerKit?
BackerKit is a service that crowdfunded project creators use to keep track of hundreds to tens of thousands of backers—from shipping details, pledge levels, preferences and quantities, whether they have paid or had their card declined, special notes, and everything in between!
The BackerKit software and support team is independent from the campaign’s project team—BackerKit does not handle the actual reward shipping. For more information about the preparation or delivery status of your rewards, please check the project's updates page.
How does BackerKit work?
After the campaign ends, the project creator will send you an email with a unique link to your survey. You can check out a walkthrough of the process here.
I never received my invitation. How do I complete the survey?
The most common reasons for not receiving a survey email is that you may be checking an email inbox different from the email address you used to sign up with Kickstarter, Indiegogo or Tilt Pro account, or it may be caught in your spam filter.
Confirm that the email address you are searching matches the email address tied to your Kickstarter, Indiegogo, or Tilt Pro account. If that doesn’t work, then try checking your spam, junk or promotions folders. You can also search for "backerkit” in your inbox.
To resend the survey to yourself, visit the project page and input the email address associated with your Kickstarter, Indiegogo or Tilt Pro account.
How do I update my shipping address?
BackerKit allows you to update your shipping address until the shipping addresses are locked by the project creator. To update your address, go back to your BackerKit survey by inputting your email here.
When will my order be shipped, charged or locked?
That is handled directly by the project creator. BackerKit functions independently of the project itself, so we do not have control of their physical shipping timeline. If you want to check on the project’s status, we recommend reading over the project's updates page.
I completed the survey, but haven't received my rewards yet. When will they arrive?
As BackerKit does not actually handle any rewards or shipping, the best way to stay updated on the shipping timeline would be to check out the project's updates page.